Contact & Support

Support Channels

Email Support

support@nexosscan.com — we reply to every ticket.

Enterprise Support

enterprise@nexosscan.com — Dedicated support for Enterprise accounts and multi-location operations.

Partner & API Inquiries

partners@nexosscan.com — For Partner API access, white-label licensing, and integration partnerships.

Before You Contact Support

Check the Troubleshooting guide — most common issues are covered there. Include the following in your support request for fastest resolution:

• Your account email
• Document ID (if applicable)
• Description of the issue and steps to reproduce
• Browser and OS version (for web issues)
• Device model and iOS version (for mobile issues)